Posts Tagged ‘tech’

Continuing on Resolution #4: Raising the Bar on Mobile UX Standards

Sunday, January 22nd, 2012

MMM on the N8 - Share on OviA few articles ago, we went a bit on a extended talk about the All Books Bible Reader that I’m developing for personal use. After talking through the technical features and goals, we wrapped up with a statement talking about clarifying the goals and features for your mobile(-first) endeavors, and being mindful of the specific UX needs mobile presents:

Mobile-Friendly and Personalization As Core to User Experience
The takeaway from this project is that there have been several methods to engaging Bible/document reading, social/offline networking, funddraising, and other initiatives in mobile ministry. However, even if you nail the features, at some point in the maturing of that person using the service or the company offering it, doing something that fits the mobile context and that’s personalized will come forth. It might not be the aims of your projects initially, but do know that eventually, they all point to these goals needing to be met.

With that starting point, we want to highlight a bit more about Mobile (UX) Standards and in referencing that All Books Project, and some of the items to keep in mind whiile moving forward in your mobile initiatives this year and beyond.

Mobile UX Standards
It is assumed that the idea of what makes for a great mobile user experience is pretty easy – just grab yourself an Apple iPhone and use it for a week or two, then switch to another platform for the same amount of time and note how often you frown, toss the device, or find yourself limited in some fashion. And while we can agree that Apple’s iOS platform does make for some suitable claims towards what makes a good mobile experience (consistency, quality, variety of applications, etc.), its not the only mobile experience, nor does it answer every question anyone developing, selling, or using mobility will ask towards.

Over at UX Mag, an excellent article talking about mobile standards beyond the styleguides, frameworks, and guidelines that would usually reference as we develop apps makes an excellent point:

…Apple, Android, and Blackberry all do a great job of sharing standards with their developer communities. They share detailed guidelines on standard UI elements, the associated terminology, and their behaviors, and give usage examples for the UI. However, what they don’t do is string them all together into patterns.

  • What happens after you click this button?
  • How should these messages change in context of the task?
  • If you’re opening a document online, should it open in a new window or in the current window?
  • When and where do error messages appear in a form?
  • Is that different or the same in a wizard or series of forms?

These are the questions that designers and developers spend most of their time toiling over—the little things that pull UI elements together into a full interaction. And these are also the questions that the OS standards do not cover. This is a key gap in standards for designers and developers that can be filled by a new custom set of guidelines, which further save money and time in development efforts and add value to the existing, basic OS standards.

*List formattting added

Beyond simply saying “we want to go mobile” or “let’s use this or that to go mobile,” you really have to ask core questions about the interaction and steer adamantly towards those goals. What happens when you don’t steer specifically towards the goal, understanding these kinds of questions throughout, is that you end up with a glut of features, conflicting brand messages, dis-engaged users, and missed opportunities to deliever the depth of the Gospel that you/your group intends that application or service to portray.

Start With A Picture, Ask Until the Ink Dries
With the All Books Project, I started with an idea in my head (more efficient Bible reading on my personal mobile device that wasn’t limited to closed-licensed texts), and started scraping together what was needed and what wasn’t in order to make that happen. I boiled things down to two features: reading and searching. And then I took to one of my favorite apps on my iPad (Tactilis) to sketch some reasonable ideas towards how I would get there.

UX Flow for All Books Personal Bible Reader - Share on Ovi

This UX flow document is my gage of whether I’m meeting my goals. If I am, then the lines here continue to make sense. If not, then I go back to this document towards what I (originally or later modified) thought and ask whether my thinking should continue down the path I’m or, or get back on course to what was drawn.

One of the pieces of interaction that I’m aiming for with All Books is a sliding popup for when I click on those verses with footnotes. The feature is harder to implement than its drawn. But, because I’m clear towards what I want to do when the popup is envoked, how its interacted with, and how it is dismissed, I can keep my programming focused and timelines (generally) well kept.

A Good Mobile UX Is Also Your Feedback Loop’s Process
In designing an effective mobile user experience (UX), you also need to take into account the development/design of your support infrastructure. As we talked about once before when developing mobile web apps, you need to have in place the resources not just to build the app, but to support, maintain, and maybe even update it.

Build, Get It Out There
After I was able to figure out my issue relating to displaying content within All Books, I needed to start using it. It didn’t matter that there was (noted) performance issues or the inability to see the footnotes as I’d like. Getting it into my normal use allows me to catch things that I’d not considered in my initial development and design, and then adjust on the fly without effecting other pieces of the project. For example, I realized that for all the work I did with makng this a spatially-orienting design, I still felt lost when navigating. The insertion of colored indicators on the section that I was within helped this considerably, and it was a few lines of code to add to do this (1 CSS class and 1 JS statement).

With that: do you have your mobile UX resolution refined now. Its the middle of January, don’t let too much longer go by.

 

Two Looks at the Context/Term ‘Advanced Mobile’

Friday, January 6th, 2012

Bubble_Chart_Top10_LargestTAMs, FlurryInitially, this post mentioned just the research and rankings by Tomi Ahonen; a later publication granted similar context with similar and different conclusions which combined with Ahonen’s insights grants considerable understanding towards current and future contexts of mobile on country levels. Therefore both of these are presented in a single post for relevance and compaative analysis.

Tomi Ahonen’s Ranking of Most Advanced Mobile Markets (by Country)
Tomi Ahonen (by virtue of his consultancy) tends to have all kinds of information which offer some measure of contextual relevance towards understanding mobile perspectices and trends. One of those that tends to cause all kinds of neat conversation has to do with his ranking of countries towards how advanced they are. He’s done this tanking for a few years (within his publications) and now offers this ranking again. Its not the most perfect (see the methodology quoted after the numbers, but should offer clear enough reasoning why approaching mobile from a “let’s evangelize the whole world at once approach” isn’t the best strategy.

Here’s his ranking (reformatted in a cleaner table layout):

Rank (2010) Country Index (%)
1 (1) Japan 91
2 (2) South Korea 89
3 (6T) Singapore 84
4 (3) Italy 83
5 (6T) Finland 82
6T (9) Sweden 81
6T (4T) Taiwan 81
8 (4T) Austria 80
9 (14) Hong Kong 79
10 (10T) Australia 78
11 (8) Israel 77
12 (10T) UK 76
13T (16T) Denmark 75
13T (15) Norway 75
13T (12) Spain 75
16 (22) UAE 73
17 (19) USA 72
18 (13) Ireland 71
19 (18) Netherlands 70
20 (16T) Germany 69

…This index is as far as I know, the only international comparative table that uses all the major metrics for the industry as inputs – ie I use the mobile phone penetration rate per capita, the migration rate to 3G networks, the adoption ie usage of mobile data (which typically is the adoption rate of SMS text messaging in most markets) and the measure of how advanced the handsets are in that country (which in most cases is the adoption rate of smartphones)…

*Emphasis ours

Read the rest of Tomi’s 2011 Mobile Phone Index Ranking posting.

Flurry’s Analysis of the Installed Base of Users for iOS and Android Devices
One of the most popular (and heard) metrics for ascertaining the relevance of mobile is to take a look at sales and activations numbers. And certainly these do have some redeeming value when looking at the “right now” action that is happening with mobile. However, concentrating on sales and activations misses the most signifiant statistic – how many devices are being used right now? And if there is only a percentage of those total sales or activations being used, what others kinds of information does this installed base give us that might better allow us to see the actual use of mobile, and the opportunities which might lie for mobile/mobile ministry endeavors?

The largest take on installed base research that I’ve seen to date seems to be this work compiled and recently published by Flurry.

Flurry validates their research by using several data points, most of which are available publically, and then cross-linking that against their metrics gained from the 140,000 applications which utilize their analytics software/services. Here’s a snippet of their report:

…Because this chart measures future potential, TAMs are much larger relative to active user bases.  The result, visually, is a lot more “light blue.”  Many of the world’s largest countries have largely un-penetrated markets, primarily due to standards of living (emerging markets) or increased competition for consumers’ disposable income (developed markets).  In either case, the TAM is there, but the adoption hasn’t yet occurred.  So, many of these markets are future bets with the time of maturity somewhat variable and unknown.  In this chart, the U.S. has both the largest current installed base and market upside.  Again, this is because of its unique, well-penetrated and large, affluent population.  Next China, given its very large population (1.3 billion), along with a growing middle class who has already begun adopting smart devices, has the world’s second largest market potential.  In comparison, even though India has the world’s second largest population (1.2 billion), its TAM is much smaller than China’s because of India’s very low standard of living.  The result is that, even though its total population is not far behind China’s, its total addressable market is.  Further, the adoption of smartphones and tablets among its TAM has been small.  Finally, Japan, the world’s fourth largest market, has a lot of upside given light penetration of iOS and Anroid devices against its large, addressable market..

Read the entire iOS/Android Installed Base report from Flurry

Takeaways/Conclusions
We titled this post Two Looks at the Context/Term ‘Advanced Mobile’ because the phrase finds itself often within conversations about mobile/mobile ministry. Being advanced is indeed one part functionality (Ahonen) and another part current/analyized use (Flurry). Aiming devices, services, and experiences to a mobile goal means that you have to keep in mind not just the trends (Ahonen) but also what’s happening that’s addressable. Aiming for smartphone users in the US makes sense because of the shape and prospects of the market. Using the same approach in Angola might not be a good bet. The context of what’s advanced mobility there or elsewhere has to seen in light of what’s actually happening.

Given the information above, shaping your mobile strategy for 2012 and beyond should be a good bit clearer.

 

Lessons Learned from the OLPC Project

Wednesday, January 4th, 2012

OLPC v1Over at the NY Times, I took in a reading about the OLPC Project and some stumbles and successes that it has had. One of the more interesting things about that project, at least in light of the small summary that the NYT offers, is that for all of the success that it didn’t have in terms of shipments, it has had number of smaller (many times unintended) victories. Let’s look at a few lessons and glean some understanding (Proverbs 4:6-8):

…To make a very long, very complicated story short, since the initial frenzy subsided, OLPC has concentrated on the logistics of shipping a total of 2.3 million laptops to some 45 countries. It has also worked on ways to improve the performance and maintenance of those machines, and on developing a new tablet computer, the XO-3, which it hopes to introduce late next year…

Logistics planning and execution is important: One of the issues that we ran into when walking through the planning stages for the Kiosk Evangelism Project is that while we were directed for the goals of the program, understanding the issues on the ground to distribute content, training, and administrative support were a lot harder to notch. Ideally, such issues are best solved not on the run but with mind of persons and organizations who are skilled in those functions.

…OLPC’s machines have also proved effective when used on a smaller scale. “We’ve deployed them in a couple of schools with great results,” said Cameron Sinclair, co-founder of Architecture for Humanity, a global volunteer network, which specializes on development and disaster relief projects, although he added that other schools preferred to use traditional PCs…

Small scale, predispositions to other behaviors/methods: Its not an accident that investing technological (tools) changes into a culture can be challenge. Don’t be afraid to take steps back from a larger implementation so that you can see some more detailed usages from smaller groups. In going to that smaller-deployment/implementation route, you will notice that behavioral/cultural preferences might arise for or against your efforts. With small scale, you can address this. If the scale is large, you might get that kind of push-back and then refactor your entire plan, when only a small section needs to be addressed.

…Similarly, the praise for the design of OLPC’s cute little laptop has helped the computer industry to develop a lucrative new global market for tablets and other small computers…

Unintended market effects: It wasn’t the intention of the OLPC project to create a new cottage industry (low-cost, accessible netbooks came expressly from the successes that the OLPC Project was making in non-Windows/Intel streams). But, it not just had the effect of opening up new usages, but spreading that usage’s best points (better device design, power efficiency gains, lower prices, etc.) to the larger notebook/PC market – effectively raising the bar for what it is we purchase. Your project might cause similar. Resist the urge to try and control those effects. If anything, be more streadfast towards your goals so that the baramometer of success for those other market effects has its own bar to reach.

…That said, OLPC has encountered difficulties, and its designers have had to modify the original laptops since they went into daily use in schools. The shiny plastic on the case was replaced by a tougher rubberized material. The keyboard was strengthened with a steel plate, and its lights removed to reduce energy consumption. OLPC had to add little feet to the machines used in countries like Nigeria, where school desks tended to be slanted. It has also trained local technicians to repair the laptops, rather than running a centralized maintenance program…

Planning is good; itertative changes is better: One of the more frustrating moments in any project is when you’ve had some kind of change in the roadmap. Maybe that’s a move to another tool, another type of final project, or even the additon of pieces which you didn’t origianlly see. For instance, in that same Kiosk Evangelism Project referenced above, before settling on a Wi-Fi Router/HD combo device, we’d looked at traditional ATM-like kiosks, web distribution, several types of content management approaches, and even using a mobile as a server to distribute the content. Each of those pieces were iterations to the current implementation of the project, and had to be gone through, even if they weren’t all within the original plan for that project.

Some years ago, we opined that the OLPC Project could be a beneficial tech-mission engagement. We’ve since talked about that kind of opportunity amongst others. If that were an opportunity taken on, there would have been these challeges and lessons learned. There would have been some notable successes. And probably a few failures. But, it would have produced the kind of understanding that – when fed back to the rest of the Body – would have created some needed wisdom points.

 

IBM’s 5 in 5 and Future Technological Disruptions Effecting Mobile Ministry

Wednesday, December 28th, 2011

It is that time of the year when predictions, resolutions, and trends-spotting makes the headline news. At the time of writing, I’m not sure that we’ll do too much (more) prophecying about mobile in ministry, but we will jump in with some of those putting forth some credible commentary towards activities, challenges, and advancements to come.

In this set of predictions, IBM looks at some technologies which are (definitely in development/testing now) which may play major roles in a majority of areas of society as we move foward in the next five years. This series, 5 in 5 has been done previously, and certainly deserves a look backward to see how accurate these proponents of a smarter planet have been in their views:

View all of the 5 in 5 videos on the IBM YouTube Channel

There are five aspects of technological/cultural change being talked about with 5 in 5:

  • Energy: People power will come to life
  • Security: You will never need a password again
  • Mind reading: Not just science fiction any more
  • Analytics: Junk mail will become priority mail
  • Access: Mobile is closing the Digital Divide

Read about these through the press release and blog posts from IBM which explain each of these in detail.

I’ve got my debates about the closing of the digital divide (it does, and then it doesn’t when actual costs are looked at), and think that we are well entrenched towards an analytical-driven future where recommendation engines and security becomes a more accepted norm of being in digital-enhanced spaced. The mind-reading is happening in kit projects now, that part will get fun (especially as AI and adaptive computing models become the norm).

I do wonder about the lack of seeing anything in these in respect to language and literacy, as I do think that we are getting into a time when language is no longer a barrier if connectivity is addressed (real-time, passive, and active translation protocols between service points). That’s just me though. I’m all aboard the energy idea (see my thoughts on kinetic energy for mobile accessories at Nokia’s Ideas Project). We definitely need to ditch the personal dependence on grid energy infrastructure, and make it more economical and environmentally sustainable in industrial applications. These are all addressable tennants of any mobile ministry efforts, and it would be nice to see this alongside other goals for mobile ministry.

What about you? Got thoughts on 5 in 5? You can also join in the global conversation about 5 in 5 via the following channels:

Looking forward to hearing your thoughts, and seeing just how you see internet/mobile ministry efforts going forward around and through these changes.

 

Working by Mobile in Angola by Unwired View

Tuesday, December 6th, 2011

android device with Movicel SIMThere’s some sense of disbelief across mobilists, developers, theologists, and just about anyone else when I describe to them how I live/work solely from mobile devices (seriously, I only need a conventional PC when doing a SharePoint virtual training class). Its normal for me to live like this. To hear those who ddeal and work with mobile not work/live like this does tend to get to me a bit. Nevertheless, there are moments when others get a chance to poke at life via mobile that’s different than their normal contexts.

Such was the case at Unwired View. In a recent article, there was such an exploration of mobile and life brought about because of work/productivity needs. Here’s a snippet:

All together I can say that all the (mobile) technology made the trip to Angola very easy for me and my family. It helped me to get my work done there, it entertained me in the evening and it kept me connected to my local colleagues, my friends and my family. Don’t know how generations before us did the same without these little helpers but I don’t want to miss this kind of mobile technology in my life anymore.

Read the rest of Unwired Thought’s Back from Angola – Back on Duty.

Notable to that article, and personal experience, being productivty with such an arrangement means dealing with certain compromises and advantages. You have to know not just your device, but the advantages and limitations of all potential viewing windows for whatever it is that you are producing. For example, living such a way has meant for the complete removal of MS Office from my computing devices. Documents that won’t be seen by others sit in Evernote or are self-generated HTML documents; collaborative documents migrate to Google Docs or task/project management solutions (SharePoint, Basecamp, etc.).

Another note from that piece, do you see how he had to adapt his personal mobile tech to the contexts of the culture. Needing a torch, FM radio, and using a device that iis easy to be repaired were common to where he was. The Internet was so new, and expensive, that outside of a company-supplied SIM it wasn’t going to happen as often unless through a Wi-Fi hotspot or cafe. Knowing mobile means that you have to understand these aspects of your environment before you get there, while being open and versatile enough to change when teh situations warrant.

Many of you might have stories of such challenges and opportunities. You should be open about those items, and help others online and around you prepare adequately for such variances in technical environments.

 

No Longer the Age of Bible Apps, Now the Age of Bible As Applied

Monday, November 21st, 2011

A friend and I were talking about a project he and his company were working on and while it was great that they were working on it, I had to be direct and ask him, “why are you building another Bible applicaiton?” According to he and his team, having a Bible application would put them on equal footing with other companies in this space who have applications and have (apparently) made the successful transition from a PC-based product model to a mobile/web-based one.

I shook my head at his flawed logic. “You don’t run to where the puck is, you run to where it would be,” I told him (quoting Wayne Gretzky). The problem with their approach, and many within this mobile ministry (#mobmin) space who are looking for their innovative solution to take the religious world/church/tech world by storm, is that they keep looking to copying current products in order to make a dent or shift in perception. That’s just not how this works.

For this group, I asked why didn’t they go the route that other Bible applicaiton companies haven’t gone, but that very few secular companies would dare go: the Boston Globe/Boston responsive web, subscription web approach (several articles talked about this)? He looked at me with disdain, as he heard some about that project, but didn’t know how far reaching that it went. You see, their team is savy enough to build something like that, but their company isn’t visionary enough to figure out why that works.

Hence the title of this article: the age of bible applications is over; it is now the age of bible as applied in digital spaces.

Am I saying that there is no need for any company to create, recreate, or innovate on top of the paradigm of reading, searching, bookmarking, and collections with Bible apps? No. But, I am saying that if you are a content publisher who bases your content on any of those Bible app paradigms, then you are better off pushing your energies towards developing a product somewhere else besides “let start with a Bible app.”

Antoine: you aren’t even a developer, how can you say such things?

Easy actually. Go have a conversation with someone. Tell me, did you start in the Bible or was the conversation dipping in and out of the Bible at various points with other contexts as the backbone to the conversation? I’ll address a recent conversation from a coffeeshop. The pastor/missionary and I started talking because I asked about his wide-margin NASB that he was carrying. The conversation went into church history quickly from that, then into cultural perspectives of various regions of the USA. Would a Bible app have helped there, or an application that was able to search on topics related to church history which also referenced Bible verses, noted authors, theological paradigms, and denominational statements of faith that added context to the situation. Of course, innovation here would be turning on said app while in the conversation and as it “listened” it would pull a Google/Britiannica/Wikipedia/Wolfgram Alpha and search then display all of the relevant content streams, statistics, and opinions available online or in accessible scholarly collections. If you will a Shazamm for Biblical conversations.

It prbably makes sense why I can say that you can bend beyond Bible applications when I phrase the context like that right? But that’s called research and analysis, specifically, anlaysis of cultural behaviors of communication that rarely go into the development of these kinds of applications (this is how reports like Mobile Lens 2011 were framed). And that’s why we end up with a situation such as what I described with my friend at the start of this article. If you want your product(s) to be of earthly good, then you have to move beyond the age of simply offering just the text. Develop an app that engages the application of Biblical (religious) knowledge first, and then grounds the user in a growing (maturing) understanding of Scripture, church history, and culture as they grow in faith and knowledge.

Anyone want to bet on “Bible as Applied” being the space in which faith-based/religious apps show the most potential for growth in the coming years against simply offering the text in increasingly siloed services?