As I write this, I’m in the mist of an IM session with a friend who found her personal information on a website that she never published it to. As a fellow business owner, I could understand her angst towards such info being out there – especially in light of information theft and personal security concerns.
But, one of the sticky points centered around the implications of the sharing culture that we are firmly in the mist of. Specifically, she remarked about how people seem to take no thought to the implications of sharing content, or even their obligations to friends and family when sharing content that contains them. In light of this’s site’s focus around mobile devices, and what they do enable, its also appropriate to look at mobile in these contexts.
Implications of Sharing Content
Many people visit websites and freely share content without clearly understanding what could be done with the information (or the metadata around that information). In some cases, this is because we took the easy way out and “just clicked OK” instead of reading the terms of service. Other times, it because we simply just don’t understand the technology enough to know that there is a positive and negative implication to sharing content.
What are some of these implications? Here are a few based on that conversation that sparked this topic:
- Greater visibility into personal life
- Visibility into personal relationships
- Disclosure of private opinion
- Disclosure of private (to a company or organization) information
Yes, usually speaking, we know about these implications, but we share anyways because its one part the culture, and another part a value assessment (the positive implications outweigh the negative).
But, what happens when those implications turn negative (for example, Facebook and LinkedIn changes their terms of service for their benefit but exposes or curtails your previously held positive value)? Do the implications matter anew, or do we roll with the punches, not taking personal responsibility for the information exchange we have equal stake in?
Obligations to Friends and Family
There’s another side of this managing and sharing of information online that we need to consider before even logging or sharing it – that is, the opinions of friends and family. The same friend referenced above spoke about a family member who posted pictures of her on Facebook, but she wasn’t on Facebook nor gave permission for those pictures to be posted. By law, she would be able to request that the pictures be removed; however, by the nature of the Facebook service, the only way she’d know that pictures of her were published is if someone inside of the service network told her.
In effect, the family member didn’t observe solid manners when posting those pictures by asking for permission first. Yes, its usually implied permission that we take (note: not “give”) when posting pictures of someone online. But, if we are not able to execute their right to change what is shared about them, then we effectively have denied them their rightful voice.
Enter Mobile, and Several More Questions Than Answers
This is where it gets extremely hard to manage mobile. On one end, we can do the right thing by taking pictures or noting content of others, making public only those items which they allow. But, on a mobile device, this is essentially letting someone into your “personal space” and then making the call to go forward or not.
Technically speaking, mobile devices, platforms, and networks don’t allow us the luxury of knowing when someone has taken a picture or written something about us. That would require a level of monitoring and filtering that current networks can’t take, current devices can’t stayed powered for, and current governments just won’t broach (usually).
Within the mobile industry, it is well understood that there’s a ton of money and influence to be made off of understanding and managing the content and the metadata around the content of what is produced on a mobile device. As a part of those topics we talked about in terms of where the Body needs to beef up within the next 10 years, information analytics and intelligence is pretty major. We need to not just understand this as an industry or organization though; there’s got to be a personal understanding towards what exactly we have in our hands towards all the information being generated and tracked. And that means not only to read the terms of service, but to know the law in regards to what to do if your privacy has been compromised.
Scriptural Response
Spiritually, the call is to take the luxury of sharing and connecting as a part of our obligation to “live peaceably with all” (Romans 12:18) by putting their perspectives in front of our own (Phillipians 2:3-5). We view our freedom to share in light of the fact that others have something to gain and lose if we aren’t careful of the rules (laws) and opportunities that others can take advantage of. And when presented with a situation that doesn’t work to our advantage, we respectfully, and rightly, take it up with those with the power to change or influence change so that at the end of the day, whatever we shared has given someone the ability to grow in Christ. And if someone becomes offended in the mist of this, we handle this not with the mindset to slander or take revenge, but to extend the same grace to them as we’ve been extended – understanding that the implications of sowing love, joy, grace, peace, and mercy, is a bumper crop of unity (John 17:20-26).
Things You Can Do
If you’ve been the victim of personal information being posted online, or identity theft, your service provider(s), local and national governments, and in some cases even internet service providers/domain hosting companies have policies in place to help rectify the issue. Unfortunately, its much harder to undo the damage than it is to inflict it; but in your communications, be sure to alert those in public office your concerns as it is most likely on their agenda as well (many influential voice can help give rise to a change in this behavior).
Don’t put information online that you don’t want to come back and haunt you later. Do your best to own the information that you do put online (for example: own the servers and/or the software that creates the content, have the ability to leave the service and take your data with you (see The Data Portability Project,), and just use good sense.
Stories like this I like. CNN Labs recently interviewed Nigel Waller of Movirtu on their premise of creating and releasing a $5 mobile phone that is activated for only “10 or 20 cents”.
Perspectives to Mobile
Tuesday, June 8th, 2010There are several ways to think and talk about mobile. And normally speaking, what’s relevant to one group may not be as rerevant to another. In respect to mobile in ministry, these distinctions often bring up engaging discussions, and sometimes even, unappreciation to the depth that is mobile.
The Outreach Perspective
For example, there’s one type of perspective to mobile that I’ll simply call an outreach-mentality. Here, the use of mobile technology is filtered through the lens of pushing information out to audiences in innovative, fast, and engaging ways. Within this view, we see those people who are media creators who are looking for ways to get their content into the hands of others.
The Needs Perspective
With this view we see mobile defined as the technology that is enabling people and communities to meet some kind of felt need (community development, education, etc.). This viewpoint to mobile can be the most divisive because defining need rarely reaches equally across regions, but has specific contact points of relevance and purpose depending on the group’s needs.
The Additional Screen Perspective
There’s also the viewpoint that mobile is seen as an additonal screen. This viewpoint takes more of a root and use in cultures where mobile competes with other technologies for attention and wallets. It is within this view that mobile is seen more as a push-communications media than its seen as an enabler, and at the same time, its noted for its ability to be relevant at that point because the communication is so targeted.
Many Views, One Served
These are just a few of the noted perspectives that’s seen throughout content that comes through MMM. Interestingly enough, each audience served (the three noted aren’t MMM-specific audiences) wants to better understand and manage mobile, but not within all the potential viewpoints.
Some time ago, it was noted that the benefit of gifts is noticed best when each person with that gift recognizes theirs, and recognizes the gifts of others. In mobile, its vitally important that if you are going to take advantage of its abilities, that you not just understand it within your perspective, but also understand it within the counter-perspectives… doing this, you can avoid the short-sightedness that causes use and innovation, and therefore unity, to falter.
Tags: audience, Communication, mobile, mobility
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