Posts Tagged ‘mobile in media’

Mobile Ministry Methodology (v1)

Thursday, April 12th, 2012

For the years that I’ve been looking at this intersection of faith and mobile technology through the lens of MMM, one thing has honestly escaped much of the conversation around the topic: if this intersection is valid, then what do people do to get past that intersection and into some relevant demonstration of their faith. In effect, what’s the method to the madness?

Being able to devote much more time to MMM in the past two (2) years has granted my thinking and action spaces to do just that – figure out the methods and some streams of activity within them. You’ve seen this in part if you’ve followed this site for sometime and watched its evolution. In this post, I kind of want to pull all of that together into what amounts into a mobile ministry methodology. The goal of this methodology is to literally demonstrate the definition of mobile ministry in the midst of practice and application.

Mobile Ministry Sketchnote Mindmap - Share on Ovi

What is A Mobile Ministry Methodology

The Mobile Ministry Methodology is a framework designed to assist individuals, ministries, and organizations determine the value, prospects, process, and successes of mobile ministry projects. Derived from SDLC methodologies, this framework is designed to keep the a singular goal in perspective despite tendencies for scope creep.

Please note, this is a framework. Therefore, activities within each phase might differ depending on the project. That said, the phases are quite rigid in keeping the focus of the project on both ministry and mobile applications.


Phase One: Determine if you are working on a mobile ministry project

The first step of this methodology is to determine if you are indeed working on a mobile ministry project. While it might seem that any project utilizing mobile devices and services is a suitable ministry project, the determining of whether it is a mobile ministry project falls towards whether the goals and activities within the project affirm the definition of mobile ministry:

Mobile ministry is the skillful use and application of computer technology classified as mobile for the context of fulfilling the religious designation of forwarding the proclamation of the key ideals and history of the faith, following form to and innovating on top of cultural and faith traditions within applied contexts [source]

(short version of definition)

The skillful use and application of mobile computer technologies for the fulfilling religious practices [source]

If your answer to this question is that you are not working on a mobile ministry project, this methodology and process will not be helpful to you. If the goals of your project would like to line up with ministry, as well as keeping that technical component of being mobile, a good place to check the motives and goals of the project can be found using the following Biblical references:

  • Deut 6:1-9
  • Matthew 28:18-20
  • James 1:22-27
  • John 17:20-26


Phase Two: Identifying the Frame for Mobile Ministry

There are several contexts in which mobile technologies have been used, or mobile behaviors tracked and observed. However, all of these are not specific illustrations of ministry (faith-building, faith-tradition extending, faith transformations can all be used as terms here). When mobile intersects with ministry, and the resulting actions are a change in behavior towards both technology and faith, then we can say that mobile ministry has occurred. MMM’s  investigation and logging of activity in this space has identified these contexts (displayed here in their primary and secondary frames, linked to articles published here which correlate):

* These topics had their primary tag changed in the course of developing these articles; process is underway to normalize these.


Phase Three: Identifying the Primary Focus for Mobile Ministry Activity

Activities within the previously mentioned frames of mobile ministry have engaged in one or a combination of three focus areas:

  • Devices
  • Services
  • Experiences

Previous discussion on these.

The focus is determined by the core and learned competencies which area needed in order to direct the mobile ministry effort. Many mobile ministry projects will involve two or all three of these at some junction, but the primary focus clarifies how in the later steps you can better identify gaps, resources, and implementation items.

Whether you are using one or all three of these layers, it is helpful to have within your project person(s) which have specific knowledge of the devices and their capabilities, the programmable and political natures of the services to be implemented, and/.or then a definition of the experience for users, administrators, operators, developers, and any other stakeholders. Within these layers of mobility are a wealth of forks which will determine the success or failure of your project if they are not accounted for at this junction.

Engaging the Project Activities

Once you have identified the framing and focus, the methodology begins to take place. While this might look different for specific outfits, the software development lifecycle (SDLC) methodology actually grounds the following phases of the methodology/process:

  • Establish the Three Pillars
  • Design and Test
  • Implement
  • Support, Report, and Reinitialize


Phase Four: Establish the Three Pillars

The first phase for the mobile ministry methodology involves what we call the three pillars: goals, issues, and resources.

  • Goals: setting a specific project goal for the project (multiple goals introduce variables harder to solve down the line); the goal should fit within a single mobile ministry frame, and have its mobile ministry focus clear upon statement
  • Issues: assessing the gaps (problem statements) of which if not solved, will cause the project (not simply expectations of the stakeholders) to fail. Issues might include the expectations of stakeholders, however, I would caution to making sure issues relate to the goal, and why implementation of the project will not perform as expected.
  • Resources: your people, processes, and tools which are readily available, or available with little extra effort or expense, that will assist you in completing your project. If you lack the resources (people, processes, or tools), then your primary issue is that of a lack of resources, not costs, time, or reach.

This would be similar to the project initialization and analysis phases of an SDLC/Agile methodology. It is within your dissection of the issues and and resources in which an analysis of the feasibility of your project will come to light.


Phase Five: Design and Test

Design and Testing should happen in concert with one another. It will be clear after the identification of the goals and issues what exactly needs to be focused on. Design should therefore take place in two phases – staging prototypes/examples and test-ready prototypes/examples. I am personally of the opinion that you spend more time refining the design than testing multiple iterations, but I know of many people having different philosophies here. I’d also recommend that any design and testing (especially if we are talking applications, software, and workflows) should take place with live data, and not dummy data.

Testing is about whether you are making realistic steps towards your goal, and have you developed an experience with your product to match the expectations after that goal is met. Anything that you are testing that does not have direct correlation to solving the issues which prevent your goals from happening should be dismissed (or in some cases, lowered in priority). Testing should also be designed to correspond to the availability of your resources in concert with how the results of the testing knock off all or some of the issues raised in the previous phase. There is potential for projects to spoke into additional requirements or opportunities as a result of the testing/testing data, so I would recommend that anything learned that does not positively effect your specific goals, be dropped for another project or future iteration of the current project.

The testing scripts should be designed so that they can be used in the Post-Implementation phase for reporting and support needs.


Phase Six: Implement

Implementing a mobile ministry project can be a difficult proposition. If this is an application, implementation might look like a slow-beta period, or a larger “let’s see what happens” kind of release. When it is a business process, implementation cannot afford such slow releases, and usually includes additional time and resources towards addressing items that could not show up in testing, implementing training, and finishing the reporting queue.

Your public feedback queue and media channels should be established and utilized at this point. Mechanisms such as Twitter, Facebook, Get Satisfaction, etc. are excellent for acquiring and monitoring specific feedback, while also lending a (hopefully) positive light on your ability to manage the roll-out of your product.


Phase Seven: Support, Report, and Reinitialize

Supporting your product includes having the appropriate documentation (text, video, etc.), publicity support, and consistent presence (support forums, email channels, etc.) which allow you to take in and categorize compliments and issues related to the implemented iteration of your project. Support does not necessarily include fixing all of those items which are brought to your attention – some items need to be input into the queue for re-initialization into another project.

As with your testing queue, the reporting structure that you use to watch usage, trends, and spot potential problems down the line should be in place here. Your report data might come from server logs, emails, or a combination of several streams of data, to which are collected in a regular report by which project managers an stakeholders can have a concise view of the project as it related to the specific goal.

Reinitialize means that you’ve met enough the goals of your project, and due to the data gained within the design, testing, implementation, or support/report streams, that you have an update to the project that you can do. Again here, the goal needs to be specific, but also not deviate greatly from the original product’s goal. It is not uncommon to go back to the drawing board and rebuild at this point.

Review of the Mobile Ministry Methodology Phases
Mobile Ministry Methodology Process Map

  1. Is this a mobile ministry project?
  2. Frame the mobile ministry project (six areas)
  3. Identify the primary mobile ministry activity’s focus
  4. Establish the Three Pillars (Goals, Issues, Resources)
  5. Design and Test
  6. Implement
  7. Support, Report, Reinitialize

View these phases in a graphical process map:

This process map was created in Google Docs for collaborative purposes. The Google Docs version will always be the latest iteration of this.

Items Not Seen In this Methodology

This methodology has been designed to be very generic. How you or your team manages their tasks, template documents, or other assets is not the point of this methodology. It is a framework to assist you/your team to understand from the outset of the project how to focus your efforts without losing focus of the faith and technological implications of your product. If at the end of your project, you have clearly demonstrated that you have forwarded some/all of the key ideals or behaviors of your faith tradition, then you can successfully say that you have engaged within mobile ministry.

If you have any comments or questions towards this methodology, please do not hesitate to email or send a message via Twitter. Its my expectation that this methodology will enable groups, such as those involved within the Mobile Ministry Forum, better identify successes, challenges, best practices, and other aspects of mobile ministry that have been hard to define and implement.


Associated Resources

 

Mobile Ministry Event Calendar

Thursday, April 5th, 2012

If you’ve not seen this already in our redesigned sidebar, and in keeping with that 2012 resolution in keeping on top of conferences and such which might be beneficial to those following mobile (in) ministry, there’s now a public Google Calendar showing a smattering of #mobmin events for 2012 and beyond.

This calendar actually started as a personal calendar that’s now public, with some members of the Mobile Ministry Forum having the ability to add to this calendar. I’ve gone the route of putting many of the major events that we talked about before on there. As the year goes forward, you will also be able to see some smaller calls and conferences as they happen appear on here. The link to this calendar will show on our mobile site(s) soon-ish.

Small instructions in case you feel like sharing (hint, hint):
  • For those of you with Android devices, you should simply need to go into your Google Calendar account (use a desktop web browser), and then add this calendar to have it appear alongside your calendar; I’ve yet to play with a 4.0 (ICS) device to see if any changes with the calendar effect this or make it simpler
  • For those of you not using an Android device, but do have a Google Calendar account, you need to copy each event (individually) into your main calendar, and those events will appear there. However, they will not update when the calendar updates.
  • You can subscribe to this calendar via RSS (link here); items will show in your RSS reader when they are added to the calendar, not when they occur
  • You can also add to your Apple devices calendar using iCal (link here). If you add this link into iTunes, it should transfer to another (layer) calendar in your iOS devices; this link does update when the main calendar is updated as far as I know.
  • Depending on the mobile device you are using, the RSS/iCal item should show an individual item download, so that (for example) from a mobile device, you can download a specific event into your calendar. From your calendar, sharing is as simple as hitting the “share” button on your device and it sends as a vCal item in an MMS message
  • I have a workflow running using ifttt which automatically tweets out newly added events using the #mobmin hashtag – so if you are looking for an easy way to have your audiences keep up with events, that hashtag just got more valuable.

If there’s an event that needs updated information, needs to be added/removed, just let us know.

 

How Has Tech Changed Ministry for You

Sunday, March 25th, 2012

We usually have something along the lines of the thinking piece for Sundays since many people are attending service and have their local communities on their hearts and minds. And so with that in frame, we’d just want to continue that with a simple question about computer tech and its appearance within faith communities:

How has the use of mobile and social technologies influenced or changed your perceptions of ministry?

Place your answers in the comments.

 

Mobile Industry Review and the Emporia Telecom Series

Wednesday, March 21st, 2012

For a number of weeks now, Mobile Industry Review has been doing a series with Emporia Telecom, a company whose mobile offerings are designed around the needs of those persons who might be older or have needs for simpler and easier to undestand mobile devices. I hesitate to pigeon-hole their offerings into something just for an older audience, because everyone can do with better designed user interfaces, attention to detail/behavior, and such. But, their focus on this group is notable, specifically because it seems to follow along the lines of what we were getting at with our 4th resolution, intentional design decisions and UIs/UXs which follow mobile perspectives.

The Mobile Industry Review series has about six videos (at the time of writing) already published. I’d encourage you to take a look at them:

While watching these videos, or after watching them, consider these points in view of what you are planning or doing in respect to mobile ministry:

  • Does your application or service not just include smartphone and non-smartphone users, but the various ranges of age groups within each?
  • How does your application or service scale to age groups where information is consumed and retained in a different bucket than a UI guide’s recommended “lines per screen?”
  • How do you track or model healthier communication behaviors across age/demographic groups?

A step perhaps towards addressing that resolution by seeing the wisdom of designing for those who carry the most wisdom in many of our communities.

 

[Event] Biola Digital Ministry Conference (June 5-7)

Tuesday, March 20th, 2012

Just a heads up that the Biola Digital Ministry Conference is coming up in a few months (June 5-7). The theme for this year’s conference is the disruptive nature of digital.

The Biola Digital Ministry Conference is designed to empower individuals with the vision, knowledge, and relationships necessary to be thoughtful designers, developers, and practitioners of digital technologies for the cause of Christ.

There will be three tracks this year: theology, strategy, and technology. I’ll be doing a breakout session teaching folks how to (quikcly) build a mobile website, and there will be a score of opportunities to network with many ministries and organizations throughout this mid-week conference.

If you are a missions organization, developer/development shop, or just have some general interest about what’s happening in the space of digital ministry, definitely consider coming out. Would love to connect with you if we haven’t already there.

For more information, including registration and session topics/speakers, visit the Biola Digital Ministry Conference.

 

We Told Ya, Now We Adjust With Ya

Monday, March 19th, 2012

old ad of Britannica encyclopediasThe news has been pretty steady since the Britannica announcement (via NY Times):

…After 244 years, the Encyclopaedia Britannica is going out of print.

Those coolly authoritative, gold-lettered reference books that were once sold door-to-door by a fleet of traveling salesmen and displayed as proud fixtures in American homes will be discontinued, company executives said.

In an acknowledgment of the realities of the digital age — and of competition from the Web site Wikipedia — Encyclopaedia Britannica will focus primarily on its online encyclopedias and educational curriculum for schools. The last print version is the 32-volume 2010 edition, which weighs 129 pounds and includes new entries on global warming and the Human Genome Project…

But, you’ve been reading here for sometime. This transition is something you’ve known about and have already adjusted your perspectives, behaviors, and tools towards.

Oh. You’re surprised?

Well, maybe we should talk some about how to help you or your publishing team/group transition to more/full digital approaches?

Going Digital But Not Losing Impression
Maybe its something easier for us to say since MMM started as a mostly-digital artifact. But, we get it. Some people don’t forsee changing, and are throughly offended if the emotional connection and appeal to this idea that bits and bytes can replace the acquisition and internalization of material via text. It takes massive cultural movements to consider and change to a different approach – and in some cases, you have to be throughly compelled.

That’s where you start thinking about it now though. What are the core characteristics of your content, of your relationship to your consumer audiences and your advertiser audiences? What does going digital (whether that’s mobile, social, or distribution methods) enable or hinder? Do you sense a loss of control to that core message, or the attachment to those audiences if you go digital? Are those fears grounded in reality (statistics, case reports, etc.) or on perceptions gleaned from your contexts (media, conversations, etc.)?

When we stopped creating a downloadable magazine, it was in part because of the time, energy, and resources that were essentially wasted for too small a return. Going digital distribution only we had to make some decisions on control (what if people could subscribe via email, RSS, SMS) and frequency (multiple times a day to once a day) alongside other considerations. In the end, this move works for us based on the needs of our audience. We’ve got more to do, and digital affords that in part without totally upending agreements, contracts… those logistical concerns. At the same time, we had to be firmer in what we wanted to do with this channel.

Britannica is making those same decisions. Logos (who’s cited in our previously linked 2011 report) has made and continues to make thesse changes. You’ve got to move forward, while keeping a clear sense of what made you valuable. Its not the smell of the paper, its what was on those pages that you offered that no one else could. Capture that in your digital transformation and watch digital be the ripe and fertile ground you’ve been looking for.