Mobile Ministry Magazine

Welcome to the third and final installment of the MMM Mobile Experiment Report. In Part One, we talked about the general setup and the reasons for doing this experiment. In Part Two, we spoke on the day to day use of it; and then started talking about why its not yet an accessible solution, but it is a versatile one. In Part Three, we talk more about what is possible with the Mobile Web Server and come to some conclusions towards its potential use.

You see, for most end and power-users of mobile devices, the Mobile Web Server is not yet a solution. There are a few too many niggles with it before it can become a solution. What it is however is a canvas, a very empty canvas. When one wants to think of what is possible with mobility, this section of the report hits on that. And specifically for the Christian church, what we do with technology will go a long way towards making divisions along digital lines a thing of the past. Innovation requires that we think outside of the box before we jump into a new one. By the end of this report, I hope that you can not just see why doing the MMM Mobile Experiment was a paradigm shift for me; but also where and why Nokia sees this as a profitable endeavor.

This section of the MMM Mobile Experiment Report contains:

• Lessons Learned
• Current and Future Applications
• Why This Is A Model for the [Digital] Church
• Appendix/Additions

Lessons Learned

At this point, the MMM Mobile Experiment seemed to be a solid idea that is just a bit further than where people want to go with interacting with websites and at the same time, its not far enough in terms of how organizations and ministry can reach out to one another. What I saw in the first few days was that in order to get people to come to MMM Mobile, I had to be proactive about advertising and up front about limitations such as loading speed and the log-in issue. After getting used to it from a lifestyle perspective, I had to come to grips with the ability of attainable technology not being up to snuff with the demands of a web server being backed up by a social network. The frame work is there, but there is a gap before this can be applicable on a broad scale.

I did learn some things that were quite positive, and gives me hope that maybe the Body is better equipped to use near-solutions in effective ways. For example, in talking to my pastors about the MMM Mobile Experiment while it was going on, they had a genuine interest in how it would pan out and how it could be relevant to them. One of the smaller experiments was to live-blog during one of the sermons and then forward them the link to get their thoughts. Live-blogging the sermon on a mobile phone brought stares from people unaware of what I was doing, despite knowing my technical bent. Getting my pastors to be able to log in without issues became a problem because I did not noticed the case-sensitive issue for logging in under the guest account. And even during the sermon, I was not prepared for the out of memory error that running the browser and mobile web server would cause, preventing users from even accessing the site. it was advantageous to try, but in light of things, could have been better planned out.

Other parts that proved positive were in just the evangelism of mobile devices and the Internet as being tools of connectivity. I found that with the MWS active that I had more time to spend on mobile devices, thereby getting me in places where I could engage people and allow various aspects of using mobile technology open the door for conversations. In one instance, interacting with a child in a coffeeshop was made more fun when I took his picture via the Web Camera feature and then showed it to him and his parents from the screen of my N800 Internet Tablet. This showed to them that technology has a way to touching us even more than we think without having to have a Star Trek moment.

Current and Future Applications

Having done this experiment, it is easy to say that it can be used. However relevance for the mobile web server has its place in only a few areas, mainly because of the hardware and connection requirements that would necessitate more affluence than the market can share at this time.

In terms of a software platform, having a web server on a mobile phone can present the opportunity to remove a few middle layers of device management and information management software that has been slow to catch on in some areas. Normally, we think of this as syncing, backup, and personal information management (PIM) software; the structure of this mobile web server platform offers a few aspects of use that previously were harder to get newer users to adopt:

• If the smartphone is online (cellular broadband or Wi-Fi) accessing it though an IP address or domain name assigned to the device (or SIM card) give the opportunity to do things such as add and remove applications, connect contacts to social networks, backup contacts to an offline storage area, or even lock down the device in case of theft;
• If the device is not online, these same tasks can be done through a Bluetooth or Wi-Fi ad-hoc network where all that a person needs is a browser with a larger screen in order to extend the functionality of their device;
• Adding an email component would essentially make the MWS platform a replacement (on the consumer level) or products like MS Exchange as the device is the server and there is nothing that needs to be additionally added to the device.

This is thinking about the mobile web server as it can have present relevance in the way that people want to get the most of their devices. For this to work best however, unlimited data plans, and seamless connectivity needs to be the norm and not the exception. Also, quality of service in terms of mobile operating systems, cellular lines, and even user experience will play a larger part in letting this connectivity option be the norm rather than the exception for mobile computing.

Taking things a bit further, the mobile web server has the ability to innovate in small business and organizational communications by:

• Intranet for a low-funded ministry or non-profit organization
• Website for a traveling missionary who travels in well connected areas and has has the funds to connect frequently enough to make this viable
• Future: platform for sharing documents and calendars as a family point of contact system
• Multi-campus connector for small groups spread over a large area

This is not to say that there are not other applications; only that in using the Mobile Web Server, I spoke with and engaged with organizations where the relevance of a mobile device that can handle these connections made for opportunities to remove buildings, excess tools, and in some cases a learning curve, therefore making more time for the connections that a web server and interpersonal communication allows to happen.

Why This Is A Model for the [Digital] Church

I was asked very bluntly at the conclusion of my experiment why I felt that this was a model for computing that the Body should be receptive to. I was given the reasons about economics, device availability, and even preconceptions that a mobile device should only be used for talking. My reason for thinking and believing that the mobile web server in various forms is a suitable means to enable the digital church is simply that it is something that has not been done before. Its new ground, and puts the Body at the place of pioneering and setting the bar in terms of what is possible with communication technologies.

I do not say this to mean that there are not other organizations that would not benefit from what has been written here, but to say that because the church has a mission to connect and empower people, it should take what is available and not duplicate solutions, but create them.

The book of Acts is an account of a sledging church finding its legs after Jesus left the scene. He deposited within them the Holy Spirit to empower and equip them with the innate ability to go to the ends of the earth and be a representative of Him and carry the Gospel's message of a redeeming and justified love. Since taking the plunge with Nokia's Mobile Web Server, I can see how that would not just be a radical idea, but an attainable one. The question is, are we innovative enough to capitalize on what has already been deposited in us to do since Acts.

Appendix/Additions

There were some additional posts written during and after the creation of this report. These items will be available in a downloadable version of the MMM Mobile Experiment Report (coming soon).

Labels: community, education, email, gospel, mobile accessories, Mobile Web Server, mobility, Nokia, phone, software, tech, usability

Image from Wikipedia

For many of you, its not an issue of "if" to extend your offices, by using web and mobile technology, its a matter of "how."

To answer the "how" we are going to look at a few areas: engaging people to use the tools and selecting what works best with your budget.

Engaging the Team

A major hurdle to using anything new is getting people sold on the idea that it would work best for them. Unfortunately, we are creatures of habit. Doing something different, especially when it comes to utilizing mobile devices, services, or applications can be a bear.

One thing you want to have in place before you roll out a solution is some type of easy to access help system. This should be in two layers (simple): knowledge base and people (in that order). The first questions people ask are the "how do I do this" ones, so making sure that this is populated, and constantly maintained, is of great importance. This resources should be emphasized during any training, and a part of a weekly routine of checking on the progress of implementing a solution.

What this looks like to the minister's on-the-go-office could be a wiki that is saved on the mobile device with common topics. It could be a contact entry that is constantly synced with a note detailing how to do immediate problem solving.

The people resource should be the second and final one. This is where one asks for assistance in doing a feature, or needs a refresher in what was taught originally. Everyone needs a point of contact, and assuring them that there is a person that can be contacted makes it easier for people to accept that there's a change in the workflow in the mist.

Actually getting the team to use those new tools might be less difficult if it could be implemented into the normal routine. For example, in one SharePoint installation I was a part of, instead of making the entire enterprise use it all at once, we made the departments use it only for announcements. We left it open for individuals to play with, but made them know that the only way to know about what was going on was to visit the SharePoint website. Over time, we rolled out more and more SharePoint-only features, backed up with training key users on more features so they would talk about it, getting others involved into using it on a more consistent basis. Basically speaking, giving it to them in small bits is better than force-feeding.

Budget Concerns

One of the questions that is always asked when talking about extending one's office using mobile tech is the cost. Cost doesn't just include the money, its also inclusive of the time, the administration, and any thing else that is not actively using the tech. Balancing cost versus use is hard, but here are some things to think about when evaluating cost:

• Are those providing support or those building the system a volunteer who may leave at any given time?
• Does using a mobile device require additional learning outside of just using office tools, such as user interface and system maintenance issues?
• What is the backup plan? Will implementing a backup plan cost as much as implementing the primary plan? Can using the backup be easier for users than using the primary?
• What are the cost savings/expenses of an entire ministry team being online? Are subsidies or grants available to offset the costs of running/not running a physical office?
• In extending the office, what are the costs to family, friends, and ministry endeavors? Can appropriate boundaries be kept?

Addressing Smaller Offices

Some of you reading this might see these as all well and good, but you are part of a 5-man or smaller team. Things just aren't that deep (in scope or budget). So what can you do?

Take advantage of web suites like Google Apps or Zoho Office. While providing a centralized interface for work, it will also keep things manageable in one area. Using smartphones, Internet Tablets, and UMPC devices are a good means to take light work on the go. Remember though that more devices are more things to manage. Choose the device carefully, basing the costs and engagement on what you already do and what you need to do better.

Labels: browser, community, device, email, family, Google, mission, mobile accessories, mobility, networking, SharePoint, stewardship, study, tech

Monday, I had a meeting with one of the pastors of my church and we talked a bit about getting more out of our church website. Essentially, he wants to use the website bettter to cut some of the administration costs and time to do things. I just wanted to be notified of things in a more upfront, and user-engageable manner. But because both of us are techies, we tended to take things a bit further than some people are willing to go right now with their use of web and technology. So what we did was scale back our thoughts a bit, and then hit on some areas where we could be a good stweard of the web resources we have, but also make those invitiing options for our community.

Here are some of the things we talked about that might prove helpsful to some of you who wish to add some web or mobile-friendly aspects to your ministry efforts:

• Instead of printing announcements and having left overs that just get thrown away, print 1/2 to 2/3 of what you would normally print and then have cards that just list your website address on them to give out when you run out. This drives traffic to your website, and allows your ministry's brand to stand out some more.


• If you have a blog, post a small blurb every week that is just a bulleted listing of the announcements. If there is something that is special or requires more details (such as a teen outing, or study outline), break that out in an occasional single post. Then, when doing announcements, use a screenshot of that posting so that people associate announcements with your website. Here, you can mention using RSS in order to keep up with these items.


• Be innovative in what you post online. I recommended that we post a small outline of our Monday night Bible study on our blog a day or two after the study. This way people who are searching (Google, Yahoo, etc.) will be able to see that we have a study going on, and those who were there would have an additional resource when they want to refer to something said later in the week. Again, emphasize the use of RSS here so that you can empahsize purposeful Internet time.


• Encourage leadership to use web applications for generic things such as teh church calendar (Google Calendar, Upcoming, etc.) and then web-based services such as Evite for special services and events. For example, we talked about using a custom Evite invitation for Easter Sunday services.


• Remind people that their cell phone number is also an email address. For some carriers, you can check these emails online instead of on the device. But, you will receive a text message about them all the time. Using this address for time-sensitive information will help people to keep in the front of their head what the ministry wants to do with them.

These are just a few things, but ways in which technology can be used in a manner that addresses a need to inform, and also a need to trim the fat in terms of administration time. I encourage you to ask those techies in your communities who are project managers and team leads on how to implement these types of things into your ministry efforts. Stwearding this resource well is just as important as any other.

Labels: community, education, email, family, mobile, software, tech, usablity

Cynthia Ware has taken a look look at how Christian missionaries are using new media as parts of their efforts to connect and share news of their connections when away from their "roots." Here's a snippet:

...Today's missionaries are using blogs, facebook, shutterfly and other social media to extend their connectedness, reward their supporters and create archived memories of their unique adventures. Whether missionaries are serving on short term teams or serving in long term posts, they need no longer be disconnected from their points of origin, hometowns, partners, sending churches, extended families, etc. In fact, if they have internet access, there's virtually (no pun intended) no reason they can't be very connected...

Read the rest at Digital.Leadnet and also check out Cynthia's site Digital Sanctuary for more views on ministry, media, and their convergance.

Labels: accessiblity, Bible, church, community, email, gospel, mission, mobile, mobile accessories, mobiles, networking, phone, podcast, software, tech, usablity, worship

This is one of those cases where I was sent an article and wondered why I didn't post about it before. Ah well, one cannot think and do everything.

Think Christian has an excellent post talking about those churches that have free hotspots taking that "empty" wireless space and using it to create an environment where web-workers, small groups, and others can come into a relaxed and laid back area and get "life" done. And then how such an environment makes for a simple place for discipliship and evangelism.

My previous church in MD has a setup like this and I know of others that do as well. As a point of rest and refreshing, there's not many better places than a church. And I can imagine that such an idea - hotspot ministry zones - can be a means for churches and organizations to reach out to those that would not usually enter those facilities.

There is an issue that will come up in terms of financing infrastructure. But what if the church basically made the wifi free, and then provided tech recovery/support services for a cost. Sounds like a nice meeting station in the mist of a tracked life.

- This conversation was spawned from one at Church Marketing Sucks on the same subject

Labels: accessiblity, community, email, mobile, tech

All About Symbian has posted a compairson of email push serices/applications for Symbian devices. Though, this compairson will work for nearly any mobile device (smartphone or laptop). This is a very good review, and seems like the winner might be the best yet in getting email to oneself fastest.

A solid reason for using a PUSH rather than PULL email solution is that instead of going to get the email, the email sits and waits for you. This keeps you from doing incessant checking of email (draining time and battery life) and also allows you to take control of the way that email plays its part in your life.

Labels: email, mobile, tech