Nice Set of Mobile Metrics/Stats from TNS Global, Learn the Present While Crafting the Future

Woke up this morning to see many in the mobile tech world talking about this set of survey results (metrics and stats) from the folks at TNS Global.

What’s best to note about this data is the size and depth of it. There’s not just the usual “how many people could or do” but there’s some inspection into some of the trends of usage that can lead to some future applications. I like how Tomi Ahonen broke this down across some of the major trends, and where the financial opportunities lie for some of the lesser explored areas of mobile. In the near future, its those spaces in which the best prospects for disruptive growth will happen.

Now, I know that for some, it might be a bit far reaching to go beyond the present mobile/connected tech as a means to move the needle forward, but that’s just what we have to do. As I commented on this piece at Church Relevance, mobile apps isn’t the future for how engagement happens, its the now. What you do in the future is going to be in part determined to how you look at the now.

If you want our opinions towards how you should take data like this from TNS and build towards the future, it would simply look like this:

create the spaces where people want to engage their faith as if they were a craftsman: build the tools, create the sandboxes, and lessen the control grips.

There’s nothing too difficult about that. But, identifying the opportunity is why this data is needed.

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Mobile Ministry Videos

Over the past months, we pointed to a few videos which explain the concept of, talk about projects in, or illustrate the scope of mobile ministry. Here’s a roundup of those videos to date:

Introduction to Mobile Ministry Video from Mobile Advance

Read more about Mobile Advance and the Mobile Ministry Forum.

2011 BibleTech Presentation:  Mobile Ministry: Definition, Contexts, and State of the Body
View Video (Qik)
Read the presentation abstract, or follow along this video presentation by viewing the slide deck.

Chris White Ministries Talks Mobile Ministry

Read more about Chris White Ministries and their work in mobile ministry

Interview with David Palusky of Renew Outreach

Read more about Renew Outreach and their missions/mobile ministry efforts

Mobile Evangelism by Renew Outreach

Read more about Renew Outreach’s Mobile Evangelism work

Equipping the Mobile Evangelist by Kiosk Evangelism

Read more about this practice of mobile evangelism and p2p media transfers.

Chris White Ministries Shows How To Share Swahili Bibles and Treasury of Scripture Knowledge

Read more about how this content can be created then shared between mobiles

Ray Comfort and Audio/Video Gospel Tracts

Read more about the GM2:8 App and how it’s being used for evangelism efforts

How the 4th Screen Reinvents the 1st Impression

Read the presentation notes from this VSN talk, and one of our report from the 2009 VSN Leadership Forum.

Are you a ministry/organization that has published a video or some materials about mobile ministry? Connect with us for those mobile ministry (#mobmin) videos you’ve published or seen.

When Does Innovation Matter to Mobile Ministry

Sitting on this side of the mobile ministry discussion, it can at times look as of there is little to no progress happening (mind you, this has been an endeavor since 2004; it’s a distinct perspective). And yet, that really isn’t the case if one were to take into account how change has happened when other behaviorial and technological paradigm shifts have happened:

…The most common response to such griping has been, just wait. Many techno-optimists base their thinking on a famous 1990 paper by economic historian Paul David, which described how, for decades, electricity had little effect on industrial productivity as manufacturers simply swapped out older energy sources for electric power but changed nothing about how they made things. It was only as new factories were built that took advantage of the unique properties of electric motors that a productivity boom ensued. Just give the digital age a bit more time, and you’ll see huge changes (and, one hopes, improvements) in how we work and live…

Read the rest of When Will This Low-Innovation Internet Era End at Wired Mgazine.

The self-speak goes more like, “don’t be discouraged. They will see what you see, and then change will happen quickly.” Be encouraged fellow laborers.

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Report from BarCamp Charlotte 7

A few weekend ago, I attended BarCamp Charlotte 7, an un-conference designed to connect startups, technologists, artists, and communities together. I had a great time and even pitched a topic. Here’s a snippet of the report (previously posted at Blog.AntoineRJWright):

…As mentioned by one of the people attending, this is quite similar to what goes into creating infographics, graphics, and data visualization. And it wasn’t like those topics weren’t on my mind (re: the lunch convo), but I was more interested in taking down some of the mental barriers many who have tablets or some creative ability to taking that skill of drawing and making it valuable beyond self-sketching. A few neat tools were talked about in addition to those I mentioned – YMUL sounds very interesting (mentioned by Luis) and speaks directly to the non-graphically-gifted-but-excellent-coding developer. I enjoyed the interaction and feedback from the talk – and was extra wigged out when I realized that reps from three of the companies sponsoring the event attended my talk (yikes, was my hat on straight)…

Read the rest of BarCamp Charlotte (7): Pitches, Convos, and a Sketchnote at Blog.AntoineRJWright

If you have similar events happening in your area that might be worth adding to the #mobmin Event Calendar, let us know so what we can add.

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End of April Resolutions Checkup

2012 calendar from Just CalendarDuring the month of January, we posted six articles which corresponded to five resolutions suitable for those working in and around mobile ministry. Having moved through April and are now in May, how are you doing in terms of these or your personal/organizational resolutions?

Here are the items we posted:

  1. An App is Not A Strategy
  2. Specifically Define Mobile in Education
  3. Get Connected to Tech, Mobile, and Mobile Ministry Events
  4. All Books Project and Mobile UX Standards and Raising the Bar on Mobile UX Standards
  5. Become a Digital Faith Advocate
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6 Steps of Mobile Engagement

Mobile Engagement, Drawn on iPad using Paper
Now that we have a methodology to embark on practice of doing mobile ministry, how about we take it a bit further with thinking about how a person engages your mobile product and their basic behaviors in that engagement process. You can think of this along the ‘Experience’ focus we talked about when we described layers or focuses of mobile ministry.

Here are the steps of mobile engagement:

  1. Interest
  2. Access
  3. Redress
  4. Reset
  5. Enable
  6. Archive

Interest
First, the mobile product has to engage the user’s sense of interest. Interest invokes curiosity to investigate the experience further. If it doesn’t seem interesting (active interest from it being discovered by the consumer or passive from it being described/marketed from a 2nd or 3rd party perspective), then it will not be engaged. Its not just the content therefore that makes a play here, its also that “judging a book by its cover” perspective. Does whatever the mobile product wants to convey come across as relevant to the consumer (remember: technology is only relevant when it is personal)? If no – meaning that it makes sense to shareholders and developers, but not the actual users – then there’s a good chance that continuing forward is a losing proposition. If yes, then we’ve got something to work with.

Access
Secondly, the mobile product has to be accessible. Accessibility doesn’t just mean catering to those with detuned sensory capacities, it means that aspects of doing whatever behavior the mobile product wishes to engage us in is accomplished easily. A good term here to use is “frictionless.” Meaning that after it was interesting enough to try, that the mobile product was also effortless enough to dive into. 

There are times when adding friction to the experience might be necessary – for example, you are creating a mobile service and some form data needs to be filled out by the consumer. In this case, access needs to also be effortless, but also take into account that someone is on a mobile device (so asking them to check their email for a special code to activate an account might not be the best method of access engagement).

Redress
I will admit, I used this word because it rhymed. But, when you look at the definition of ‘redress,’ you see exactly the point that’s being conveyed here. Now that a person is engaged within your mobile product, what is to be solved, alerted to, or changed? How easy is it for a person to determine this? Remember, we had that frictionless/effortless step to access this mobile product. That approach needs to continue here if the product will remain in a positive light.

Reset
This is the fourth step listed, but could easily be step 3B. After the user has been prompted to redress within the mobile product, how do you reset them to that same state they were in when you product was accessed? Did your message prompt clearly state what changed when they addressed updating their profile? What about achievements – what are you doing to show on a mobile screen, or for a mobile context, how much progress towards addressing the product’s purpose is easily discerned?

Enable
Every application has to have an enabling point. If you will, as the mobile product is being engaged, what is being enabled? What should the consumer of your mobile product be enabled to do after they leave your product? Does your product even have such a goal, or does it just stop at collecting information (or like some church websites do you simply enable people to locate your building, but get no reference as to the actual pulse of your community’s engagement to the Gospel)?

Here’s where you start (re)asking the question of whether your mobile product fulfills the definition of mobile ministry. If it can clearly support all or part of that definition, there’s a good chance that you enable a maturing of the faith of the individual, community, and faith group.

Archive
What actions need to be forgotten? What needs to be stored for reference for the next time the mobile product is engaged? The final step – after you have enabled the consumer towards some mobile ministry behavior – is to archive what is no longer needed, and store for easier access later whatever is vital for your mobile product’s experience to stick. Simplicity and discretion is needed here. For example, after you’ve successfully built and deployed your text messaging (SMS) prayer list or announcements, how you archive the value of that first time experience in their minds/behaviors determines how often they come back to using it. So you don’t just give someone instructions for managing an SMS account once, you program that system to remind the subscriber at regular intervals how they can stop/edit messages, get help, etc. You talk about some of the successes or efficiencies gained in that communication channel as they happen (via blog, social media) or with a larger group at regular intervals (during announcements section of church service for example).

Managing Mobile Ministry Experiences Starts with Understanding the Consumer
You cannot just expect that just because you have created a ministry-centric product that it will be used. As a matter of fact, you can expect that not only will it not be used, but it won’t be used how you have designed it. To avoid those kinds of misplaced expectations, understanding not only your produced product, but the steps people take in engaging your product helps you spot the gaps in your approach and point out efficiencies that can be gained when your product moves into its future iterations.

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Is Keeping Up All Your Community Amounts To?

screenshot of Facebook friends page
Sunday mornings in the SE USA offer a distinct impression towards communities and what people value. For some people, the hours between 8AM and 1PM are spent in within their faith communities, singing hymns, listening to sermons, and reconnecting to people they may or may not see throughout the course of their week. For some, those hours are a recovery period from work, parties, or family engagements held throughout the week. And for some still, those hours are spent leading the charge for the new week – whether that’s working in retail, starting meeting, project, and lesson plans, or getting in that exercise regimen that can other times during the week be more elusive. Indeed, there’s a lot of life that happens in these hours, and within those contexts noted above, there’s a question that a few moments on a recent Sunday begged me to ask in light of what kinds of communities we’ve become.

Two contexts…

The first sees several of the local broadcast channels displaying current or replayed messages from local, regional, and national churches. Within one of these I stopped on, the encouragement from the pastor was to align the fact analogy of the resurrected Jesus walking with the two gentlemen on the road to Emmaus (Luke 24:13-35). Inside of the sermon, the pastor goes inside and outside of the margin of the text – beginning first with the aligning of the appearing of Jesus as a matter of comfort to the situation which was a matter of shock and anxiety for those who walked with Jesus and knew him. And then he ends towards another margin, speaking to the need of people to be connected to the community of believers whom are on the road of life as well, with a chance that at some point in the relationship they will meet Jesus. As this broadcast happened, there were several points where the camera panned to various persons in the congregation, as well as the on-screen notation of the name of the pastor and the church. No address, website, etc., just the pastor’s name and the church’s name. After the sermon ended, I continued to parouse other channels to see what else might be asking for attention.

The second was a few hours after the above sermon was broadcast, while setting myself to work on a few pieces for the site in a local Starbucks. As I entered, I overheard a group of people talking about the communities they grew up in. Seemingly excited to know that there was so many similar connections between them, one of the women mentioned someone in her circle that has some local nortoriety. At least from her tone, she was proud of the connect. Then male in that small group spoke up about him going to school with her. He remarked about going the entire gamut with the famous woman in the same classes, all the way through to the end of high school. Then he said, “these days I’m connected with her on Facebook. That’s how you keep connected to people you used to know. Well, I’m only as connected as seeing her updates. We don’t interact all that much.”

It was the latter context that led me to sit down and write this much. In the latter, we have a participatory medium – the Internet – and a common channel – Facebook – being used for communication between those people, organizations, and brands who wish to interface with one another. In the former story, we have the one-way medium – TV – and itself a common channel – the rhetoric of the sermon – being used to share a central message that’s designed to knit the listeners around that common experience of listening, and moreso around how they share in the interpretation and activity because of what they listened to. And yet, both of these medium choices (Internet and TV) bill themselves as creating a community, or at the very least enabling community-defining behaviors.

What are the communities that are intended to result from these media actions?

If I’m being critical of the TV message, I found it confusing to be getting a message about being connected to both faith and community, but nothing in the broadcast – at least while I was viewing it – left a bread-crumb trail as to how to do that to that specific community or another one. At least, not the bread-crumb that we are used to – there was a name of the pastor and name of the church – certainly the Yellow Pages would be sufficient for making the next steps.

But then, there’s the critism of of Facebook users I overheard. They already had their Yellow Pages, and indeed something more defined than a name and address, they had some cycle of activity so that they could see for themselves when and how best to build some kind of relationship with another. However, it was only being used as a signaling channel – connection only good enough to get reception of what’s going on in another’s life, but not to build into their lives or be built from their’s. Very much similar to listening to a TV message in application despite the Facebook’s ability to be more than simply receiving a broadcast message.

I wondered, is this the kind of community then that we create with social networks? Yes, I know that many of those visiting here are quite active on their social networks, mixing broadcast announcements with rebroadcasts of other’s brands/announcements, with conversations. But, we can’t assume that everyone who uses these social networking channels are doing the same behaviors. In fact, if one were to take our second story as the norm – following people to keep tabs, not to have a conversation – then we might want to make a better question about social media strategies and approaches that mark our use.

What is the community that you are building as a result of how you utilize one-way (broadcast, P2P) and participatory (Internet, social networking) media channels? Could the resulting behaviors you notice within those be influenced by something more than the content you are filling it with?

Today is Internet Evangelism Day (updated)

internet evangelism day calendar[Release from Internet Evangelism Day]

Updated with video from Mobile Advance

A Changed World
The digital world has changed remarkably in the last year or two. Although a part of Internet Evangelism Day’s emphasis has always been to mobilize individual Christians into digital evangelism, until recently the options we could suggest were quite limited. Writers might be drawn to blogging, or create a website if they felt technically competent. Those good at thinking on their feet could share in chat rooms and bulletin boards. But most of these suggestions were time-intensive and intentional initiatives only suitable for a small minority.

What has changed? The emergence of the ‘three-fold cord’ of social networking allied with video shorts and mobile phones. At last it has become remarkably easy for any Jesus-follower to build relationships and discuss truth appropriately, especially within social networking platforms. Our digital communication culture has become highly visual and dialogue-based, and the sharing of conversation-starting video shorts on Facebook and Twitter is as easy as a mouse-click, though only if we know where to find them. Read this article in full.

Phone Apps
There are now a few smartphone apps that are genuinely aimed at outsiders, that can be shared one-to-one or in a small discussion group. UK team Damaris has just released a strategic iPhone app called Talking About Jesus (Android version coming soon). Read more about the Talking About Jesus app.

Curation
Pinterest.com allows anyone to create a very visual set of curated recommendations, within their own chosen areas of interest, with no tech knowledge needed. Read more about Curation w/Pinterest

Books and Giveaways
Like last year, we’ll be offering normally pay-for evangelism/communication ebooks free on IE Day, plus the chance to win others. Visit the Internet Evangelism Day website for details.

For more information/Contact
For radio or telephone interview with an IE Day representative in US, Canada, Australia or UK, see contact details.

With 2.3 billion people online and 4 billion mobile phone users, including increasing numbers in the Majority World, the opportunities are ever expanding!

Introduction to Mobile Ministry Video from Mobile Advance

7 Years Online, 2 Years Full-Time, What It Looks Like Today

One of the questions that comes not long after giving a description about MMM and its activities is, “how does it enable you to make a living?” I’m not married, and so that’s an easy question (some months are much harder than others). But, seeing that today is one of those days where I’m engaged with a client -this post, as with many others, has been written at least a week in advance of it posting – I thought it good to talk a bit about how MMM exists beyond the articles published, and what could be coming down the pipe to help things further for all interested parties.

Training and Consulting

MMM is a very low-overhead operation. Much of the output that comes from this endeavor comes as a result of using the mental capacities of me (Antoine, the founder). One of the ways this capacity is leveraged is in training and consulting opportunities.

Training usually happens with small and medium-sized businesses whom are looking to implement a technology or series of technologies to a team or several teams. To that end, I work with a few companies and groups local to NC and PA to be an available trainer for software and the occasional mobile implementation. That has been as simple as BlackBerry training, and as complicated as training project managers to use MS Project for their specific brand of project management processes/workflows.

Consulting is another area that’s used (not as often as I’d like, but hey, that’s the economy for you) to fund things here. Consulting takes place around two core communication technologies – web design/development and Microsoft’s SharePoint product. That’s my background, and given the scope of work that I’ve done in development, administration, and analysis around web and projects, it makes for a suitable engagement point for fundable activities. What that can look like for you can be any number of things – minus building your mobile app for you – as it is a wide and deep set of skills.

At any given point, there may be zero to four companies that I’m engaged with at a time (not including those just talking to to develop the relationship). The bulk of that work is developing the relationships, and (the slow process of) turning that into compensated work. Much of this work is short term (hours to days), and so there’s no need to be present in a cubicle for months on end – the flexibility allows for the consistency of content that you see on the magazine, and the constant pressing forward of skills and knowledge. It does allow for an office that can be nearly anywhere (#todaysoffice), which is its own source of market visibility.

Presenting and Speaking

Another means of bringing in income to fund living comes from presenting and speaking. I will admit that this has probably been the hardest aspect of things because to be recognized as a speaker you have to (a) be seen speaking and (b) have something unique enough to talk about that people will pay you to do it. There aren’t as many opportunities to do this as I’d like – some say its because there’s been no formal book published (!!) – but as things move forward with not only the magazine, but the subject of mobile ministry, there are those opportunities which present themselves.

Unfortunately, some of the hindrances with the presenting and speaking comes of the very wide geographical, theological, and political applications of mobile ministry. I just can’t afford to travel as much as some do, and working on grants and sponsorship takes as much time as living. Don’t get me wrong, there’s opportunities to leverage the technologies of the moment to get to some places (as done with BibleTech in 2011), but that’s not always the case and you miss those connections that should turn into those training, consulting, and speaking engagements when you do. For a recent example, I missed being in on the Mobile Ministry Forum webinar that happened yesterday, because of ork scheduled that was needed to put food on the table. The folks whom are missionaries and constantly going between raising support and not fainting from their ministry work have taught me a ton because of this.

Other Stuff

Beyond these activities, there are actually some friends and family who have been quite generous for some of the living needs. I know that some have gotten tired of my monthly calls for prayer to make sure that I make the budget for the next month (its honestly hard for some of them to understand why I’d ocntinue with MMM rather than get a “regular” job – that whole “calling” thing is not normal language to some). Perhaps things will improve on over time as mobile and ministry are seen to have a more implicit intersection beyond “let’s get that app done.”. I’m not sure. But, that’s just to say that I’m not resting on just getting the four activites described above as the main pieces of the puzzle. I’m always looking for additional avenues where the knowledge and understanding gained from MMM pushes the Body forward, and keeps compensated work flowing.

Truth is, I never wanted to do this with the intention of making a dollar, I just needed an answer to a question that no one was looking to answer… in 2004. Perhaps the value in that is all that should be gained from this for me… What you and those who have written or visited here over the past have gained is another thing – of which I hope has been very valuable to forwarding your understanding of the faith and the technology lens of mobile alongside it.

There is some rumbling towards partnerships with other ministries and companies with whom this venue is a suitable launching pad towards their audiences. Stay tuned for that, or get in touch if that’s something you/your organization might find suitable.

That’s pretty much it. I’ll continue to push along here until something else happens that means that this shift is no longer needed to be pushed from this person/angle. This magazine has been online 7 years (as of a few days ago), with about 3000 articles/posts published, a methodology finalized, and a number of experiments. If this it continues, that means that these and other avenues will present themselves. If not, and this is how it ends, well, I can’t say that I didn’t do my part in seeing search engines as intended. I just hope that when you leave this site, whether you’ve read one or several pieces, that you’ve come away with a perspective to understanding the implications of mobile and technology that puts your best faith forward.

Measuring the Impact of Mobile Ministry

Rule app for iPad and iPhone
Continuing down the hole of understanding the implications of life at the intersection of faith and mobile technology, I came across an article that puts forth some perspectives around some research that has sought to quantify the actual change from connectivity and communication technologies advancement over the past decades. According to the post over at Irving Waldawsky-Berger (Measuring the Forces of Long Term Change), Deloitte’s Center for the Edge has published this first in 2009, and again in 2011 – so it is relatively new in terms of research. The findings reach backwards well though upon inspection and do leave much to consider about the benefits of communicaitons and technogical change, with and without the human element.

As I read that post, I was prompted to investigate the profitability of mobile ministry along similar pillars. Granted, this isn’t a field that has much length of change, let alone can be said to be as disruptive as some would like at this point. But, this magazine has been in the business of making introspective looks at the validity of this approach, and throwing itself against the wall to see what sticks. Here’s what sticks as suitable measuring sticks for this approach:

The Foundation index captures the first wave. It measures the fast moving advances in technology performance and infrastructure penetration, as well as the shifts of global public policy that are reducing the barriers to entry and movement. The Foundation index has been growing at a ten percent CGR since 1993, and is the primary driver of all the other changes.

The second wave, represented by the Flow index is designed to measure the flows of capital, talent and knowledge across institutional and geographic boundaries that have been enabled by the first wave. In the past, our stocks of knowledge, – what we know, – was a great source of economic value. This is no longer the case, because the increasing rate of change all around us is rapidly obsolescing knowledge. Therefore, the real economic value has now moved from the stocks of knowledge to the flows of new knowledge that we are now able to quickly acquire, and thus refresh and expand our rapidly depleting stocks of knowledge.  Since 1993 the Flow index has been growing at seven percent CGR. 

The Impact index is a measure of the transformations underway in markets, firms and people. It aims to quantify the ways the overall economic environment is changing, as well as how those changes impact companies and individuals. This third wave has been significantly lagging the first two, growing at a much slower 1.5 percent CGR since 1993. The intensified competition and increased pressure on business performance caused by the first two waves accounts for the lagging growth of the third wave.

It makes some sense right: Foundaton, Flow, and Impact. Go back to the mobile ministry methodology. There, you have a process for iterating throughout a mobile ministry-focused project. But, the measuring of what is success or not kind of sticks on the point of whether you make it through the project or not. If you add the filters of Foundation, Flow, and Impact to your goals for the project, there is a good chance the you would be better able to see the full-impact (long-term, if using these in context) for your efforts.

Part of the problem with that is that these measurements are long-term in context. To date, I don’t know one mobile ministry project that isn’t tightly focused on the short-term. In fact, that’s part of the problem with many of the projects, their aim is to enable something to happen through technologies or processes that works at a speed which is much more towards a human-scale.

Time is the sticky in all of this. What is the value of time in relation to mobile ministry? What about time are you trying to alter someone else’s perception within mobile ministry activities? Perhaps, something I wrote on my personal blog fits here as well:

…For years, I have been trying to understand the intersection of faith and mobile tech, but didn’t realize until a few minutes before writing this that it was all about time. Does the use of mobile invite someone to redeem time in their life to live the faith they have bubbling on the inside of them? Chances are, it doesn’t. And all of these layers (apps, media, services, sign ups, etc) to make mobile the right channel is ultimately a failure to understand and speak to what actually matters. Time to live…

Every miracle that Jesus did add time to the lives of others. When you are measuring the Impact of your mobile ministry efforts, do you see the same? Or, are you more applicable to the Foundation and Flow aspects of change? If so, those rates are much faster than people, and probably should be regarded a bit less until change happens.